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Combine texto con una imagen para centrarse en el producto, colección o publicación de blog que haya elegido. Agregue detalles sobre disponibilidad, estilo o incluso proporcione una reseña.
Combine texto con una imagen para centrarse en el producto, colección o publicación de blog que haya elegido. Agregue detalles sobre disponibilidad, estilo o incluso proporcione una reseña.
Our standard delivery charge is only €15 for orders with a value up to €200. Orders with a value over €200 will bear no shipping charge.
In the unlikely event that your order arrives damaged, please take photos of the damaged packaging and products and send them to our Customer Services email at info@lemberg-kaviar.eu We will evaluate the damage and contact you with a resolution. Photo evidence is very important to us and will ensure that prompt and appropriate action is taken to resolve the matter to your satisfaction.
Considering that our caviar is vacuum-packed under strict food safety conditions and naturally preserved in most cases, and is typically delivered within 5 days of dispatch, the worst thing that might happen is that the expiry date may be reduced by a couple of weeks.
Our products are guaranteed to be fresh. They are stored and processed under strict health and food safety requirements. Each order is packed inside a cold room using polystyrene/thermo packaging and ice gel packs to provide an adequate transportation environment for up to 5 days (subject to outside temperature, weather, etc.). If in doubt, do not hesitate to contact our Customer Services team by writing to info@lemberg-kaviar.eu.
No, payments must be submitted via our website at the time of placing an order. We accept Maestro, MasterCard, Visa, and PayPal as forms of payment. If you encounter any issues making payment directly on our site, please contact your card-issuing bank to discuss any security matters imposed by the bank. If the problem persists, do not hesitate to contact our Customer Services team by writing to info@lemberg-kaviar.eu.
We cannot accept returns of our products due to health and safety measures. However, we may accept the return of unused and unopened products under certain circumstances, provided that you return the items in their original packaging (thermo boxes and ice packs) or similar adequate packaging.
IMPORTANT: Any returns must be reported and agreed upon with our Customer Services team before sending the items back. We will carefully consider each case individuall.
